The SCARF Dynamic and the Brain as Social Organ

UCLA researchers explore the SCARF dynamic [status, certainty, autonomy, relatedness, and fair treatment], how high intelligence often corresponds with low self-awareness, and how attempts to hide feelings often trigger threat responses [via Strategy+Business]:

Eisenberger’s fellow researcher Matthew Lieberman, also of UCLA, hypothesizes that human beings evolved this link between social connection and physical discomfort within the brain “because, to a mammal, being socially connected to caregivers is necessary for survival.” This study and many others now emerging have made one thing clear: The human brain is a social organ. Its physiological and neurological reactions are directly and profoundly shaped by social interaction. Indeed, as Lieberman puts it, “Most processes operating in the background when your brain is at rest are involved in thinking about other people and yourself.”

This presents enormous challenges to managers. Although a job is often regarded as a purely economic transaction, in which people exchange their labor for financial compensation, the brain experiences the workplace first and foremost as a social system. Like the experiment participants whose avatars were left out of the game, people who feel betrayed or unrecognized at work — for example, when they are reprimanded, given an assignment that seems unworthy, or told to take a pay cut — experience it as a neural impulse, as powerful and painful as a blow to the head. Most people who work in companies learn to rationalize or temper their reactions; they “suck it up,” as the common parlance puts it. But they also limit their commitment and engagement. They become purely transactional employees, reluctant to give more of themselves to the company, because the social context stands in their way.

This entry was posted on September 13, 2009 at 1:21 pm and is filed under behavioral economics, psychology, neuroscience. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.